Frequently Asked Questions
With managed hosting, your data resides on a dedicated server operated by Solvia. With self-hosting, on your own infrastructure. In both cases, only you have access to your data.
Yes, Contact Central can be tested free of charge for 30 days with no obligation. All features are unlocked.
Contact Central automatically synchronizes contacts with Exchange Online via the Microsoft Graph API. Additionally, there is an Outlook add-in that displays and lets you edit contacts directly in the Outlook sidebar. Incoming Teams calls show the contact name automatically.
Contact Central is licensed per user per month (CHF 3 base). The Outlook add-in and Exchange Sync are optional modules (CHF 1 each per user/month). Managed hosting by Solvia costs CHF 50/month, backup CHF 20/month. Billed annually.
The user interface is fully available in English, German, and French. Date and number formats automatically adapt to the selected language.
Contact Central offers three roles (Admin, Manager, User) and a visibility model (Private, Group Sharing, Global). This ensures each user only sees the contacts they are authorized to access.
Yes, via CSV import with flexible field mapping or directly from Exchange Online. The system automatically recognizes over 40 common column names. You can save mapping templates and reuse them for recurring imports.
Yes, Contact Central provides a full REST API with JWT and API key authentication — we call it the Contact Ingress Pipeline. Connect any system, automate your contact flow, and schedule it. The API documentation (Swagger) is included.
CRMs are great for deals and campaigns — but most don't put contacts into Outlook and onto phones natively. Contact Central complements your CRM by making contacts available where your team actually works. Many companies use both.
You can — until someone edits the wrong version, someone leaves with their Outlook contacts, or an auditor asks who changed an address last month. Spreadsheets don't sync to phones, don't detect duplicates, don't track changes, and don't scale.
Simple to use, not simple under the hood. Certificate-based authentication, 70+ audit event types, role-based access control, delta sync with conflict resolution, and Levenshtein fuzzy matching for duplicate detection. Enterprise capabilities with a 5-minute setup.
Contact Central scales to thousands of contacts and dozens of users. The modular license grows with you — add Exchange Sync or the Outlook Add-in when you're ready. And the REST API ensures your data is always portable.
All contacts belong to the organization, not the individual. When someone leaves, an admin transfers ownership in one click. Orphaned contacts are flagged automatically — zero data loss.